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Frequently Asked
Questions
 Why
are your prices so low but with museum quality?
Oilpainting-Mall.Com specializes in providing museum quality hand
painted oil paintings but with lowest cost(You can go to google.com
to compare the price and see
our museum quality here) . That's because ArtSpring is a manufacturer
in China, You buy the art directly from us. No any middle people.
Buying from Oilpainting-Mall.Com gives you the opportunity to purchase
oil paintings at the wholesale price and best quality.
What sizes of painting are you offer?
Our general sizes
are 8*10inch,16*20inch,'20*24inch,24*36inch,36*48inch,30*40inch,48*72inch.
However, customers can require any other sizes.
How long does it take to get my purchase?
Usually, It will take 7-8 days to paint your painting. 4-5 business days
to deliver it.
Can I order oil paintings which are not showed in your online catalogues?
Yes, just email us the pictures or tell us the name of the painting,
then we will do at your request.
Can
you describe the Order flow chart?
 How can I pay for my order?
You have the following choices: - PayPal;
- Credit Card Payments(Via paypal);
- Money Transfer to our bank account (the procedure takes from
3 to 7 days);
- Western
Union, (the procedure takes only 15 minutes, and we receive
the money as soon as in 1 hour.
Is ordering with credit card is secure at your site?
Paying with your credit card is absolutely safe and secure.
Is it safe to purchase on your web site?
Absolutely! Rest assure your credit card transaction is 100% safe
and secure. We accept Visa, Mastercard, American Express, and PayPal.
We also accept Western Union, t/t and so on.
Weight of canvas?
|
IN
|
8X10
|
12X16 |
16X20 |
20X24 |
24X36 |
30X40 |
36X48 |
48X72 |
|
KG |
0.05
|
0.10
|
0.17
|
0.25
|
0.45 |
0.70 |
0.90 |
1.80 |
The picture of Impressionism
style should be added 3% --5% of the weight; and the picture drawn
by knife should be added 20% --60% of the weight.
What
delivery methods do you use?
We employ services of such transportation companies, as DHL, FedEx, TNT, UPS,EMS
the indubitable leaders in transportation market with immaculate
reputation.
How
much does my delivery cost?
We offer worldwide deliveries, Shipped by FedEx,
UPS, DHL, TNT,EMS. 4-5 business days to ship.
What if my purchase arrives in damaged state?
The chance that your purchase will arrive damaged is very low, as
we use special packing materials for safe and careful transportation
to ensure secure delivery and prevent possible damages. In case
when your purchase does arrive damaged through our fault, we shall
exchange your purchase or shall refund its cost. All artworks are
send insured, and a transportation company will repair damages,
if they occur. Please, contact us to get the details.
What is your Return Policy?
Oilpainting-Mall.Com has a 45- Day Money Back Guarantee. If you are not
completely satisfied with your art you are welcome to return it
for a full refund of the purchase price (refund does not include
shipping, if applicable).
Why do you sell the paintings unframed?
We let the customer choose the frame to match their decoration.
Most of the time, the painting can be framed at local frame shop
for a lower price than buying paintings that are framed. The flexibility
is yours.
Can
you create an artwork on commission portrait or painting?
Of course, we can. Professional artists can create any portrait,
copy or any other artwork, including sculptures at your request. Kindly visit our portrait gallery.
Can
I get a discount, if I order several articles?
In most cases, we offer a discount, provided that you are already
our regular customer or purchase more than 3 articles.
Can
I cancel my order?
You can cancel your order, but only before we have sent your purchase.
If you want to cancel your order, but a painting has been already
sent, you may return it within 5 days, paying transportation and
operational expenses.
Will
their be any import duty or taxes on my painting?
The Harmonized Tariff Schedule of the United States (2000) declares
that there is NO import duty on:
1) "Paintings, drawings, and pastels, executed entirely by hand
... framed or not framed" (Heading 9701 & Subheading 9701.10.00);
2) "Original engravings, prints and lithographs, framed or
not framed" (Subheading 9702.00.00); & "Original sculptures
and statuary, in any material" (Subheading 9703.00.00).
In most countries, hand-painted oil on canvas are duty free. Please
contact the Customs Service in your country directly as policies
may vary.
I want
to purchase a painting, but later. Can you reserve it for me?
Of course, we can reserve this painting for you, just contact us.
Do you sell artworks wholesale?
Yes, we do. We sell artworks wholesale. just contact us.
How is a portrait packed for delivery?
Every artwork is packed manually in ultra strong materials, applying
special technologies, and then, rolled in special tube, carefully
transported to its destination.
If
you have any questions, please contact us at (Email:artspringchina@gmail.com, Telephone: 0086+592-8932052, and we will
be happy to help you. |
